(Companion Card Members on Consumer Platinum Card Accounts, Additional Business Gold Cards, Additional Business Expense Card Members on Business Platinum and Centurion Card Accounts, and Delta SkyMiles ® Platinum Card Members are not eligible). Consumer, Business, and Corporate Platinum Card ® Members and Centurion ® Members and Additional Platinum Card Members on Consumer and Business Platinum and Centurion Card Accounts. We truly value your patronage and look forward to possibly welcoming you back to a more positive and satisfying experience in the future.Fine Hotels + Resorts Program: Fine Hotels + Resorts ® (FHR) program benefits are available for new bookings made through American Express Travel with participating properties and are valid only for eligible U.S. Once again, thank you for taking the time to share your feedback. We sincerely appreciate your detailed review, as it provides us with a clear perspective on areas where we can improve our service and amenities. We hope, however, that we will have the opportunity to recover your confidence and to show you that the issues you encountered were isolated incidents. We're also saddened to hear about your disappointment with the changes since ARIA's acquisition by MGM. Please rest assured that your comments have been noted and will be shared with our management team for further evaluation. It's disheartening to hear about the lapses in room cleaning, resort fees, and the changes in regulations regarding the in-room refrigerator and the food & beverage credit. We deeply regret any inconvenience you experienced during your stay this month.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resortĭear RGBJR60, Thank you for sharing your insightful feedback regarding your stay at ARIA.

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